{"id":97601,"date":"2024-09-10T11:52:53","date_gmt":"2024-09-10T08:52:53","guid":{"rendered":"https:\/\/buletin.de\/bucuresti\/?p=97601"},"modified":"2024-09-12T08:40:15","modified_gmt":"2024-09-12T05:40:15","slug":"editorial-cum-mi-am-recuperat-banii-pe-un-bilet-cfr-dupa-ce-am-fost-uitat-in-gara-de-nord","status":"publish","type":"post","link":"https:\/\/buletin.de\/bucuresti\/editorial-cum-mi-am-recuperat-banii-pe-un-bilet-cfr-dupa-ce-am-fost-uitat-in-gara-de-nord\/","title":{"rendered":"EDITORIAL | Cum mi-am recuperat banii pe un bilet CFR dup\u0103 ce am fost \u201euitat\u201d \u00een Gara de Nord"},"content":{"rendered":"\n

Vara asta am ales s\u0103 tot plec din cuptoarele bucure\u0219tene, \u00een c\u0103utare de ni\u0219te r\u0103coare. Una dintre destina\u021bii a fost vestul \u021b\u0103rii – un camping de l\u00e2ng\u0103 Or\u0219ova, la aproape 400 km distan\u021b\u0103 de Capital\u0103.<\/strong><\/p>\n\n\n\n

Pentru c\u0103 am ni\u0219te principii la care \u021bin – s\u0103 nu irosesc timpul \u0219i nici carburant aiurea (contribuind astfel la emisii de CO2 care contribuie \u0219i ele la c\u0103ldurile infernale), am riscat \u0219i am luat trenul IR 1691<\/a> c\u0103tre Timi\u0219oara, cu plecare \u00eentr-o oarecare zi, din Gara de Nord, de la ora 11:07.<\/p>\n\n\n\n

Zic c\u0103 am riscat pentru c\u0103, de\u0219i \u0219tiam c\u0103 e la noroc – poate nimeream un tren care nu \u00eent\u00e2rzia masiv, poate nimeream unul cu aer condi\u021bionat, poate nu \u0219i cu priz\u0103. Cine putea \u0219ti? Probabil cineva care lucreaz\u0103 la CFR, mi-am spus, a\u0219a c\u0103 am ridicat antenele cu privire la aceste aspecte. <\/p>\n\n\n\n

Am confirmat printr-o surs\u0103 sigur\u0103 c\u0103 acel tren va avea \u0219i priz\u0103, \u0219i AC, a\u0219a c\u0103 am zis c\u0103 profit de timpul mort din tren \u0219i lucrez remote – c\u0103\u0219tile cu noise cancelling erau \u00eenc\u0103rcate, aveam nevoie de priz\u0103 \u0219i de un aer c\u00e2t de c\u00e2t respirabil. <\/p>\n\n\n\n

M-am g\u00e2ndit c\u0103 la clasa I va fi mai lini\u0219te, a\u0219a c\u0103 dau 142,5 lei pentru cei 323 km p\u00e2n\u0103 la Drobeta, de unde urma s\u0103 fiu preluat cu ma\u0219ina. Altfel nu-mi dau seama ce diferen\u021be sunt \u00eentre clase, c\u0103ci difer\u0103 de la un model de vagon la altul. Un bilet la clasa a II-a ar fi costat 93 de lei.\u00a0<\/p>\n\n\n\n

\u00centr-o zi de luni cu soare mult, am s\u0103rit de diminea\u021b\u0103 \u00een ma\u0219ina proprietate personal\u0103, fiindc\u0103 eram pe fug\u0103 \u0219i aveam ceva bagaj. Ajung repejor la gar\u0103, parchez \u00een zon\u0103, iau ceva de m\u00e2ncare, iar pe la 11 m\u0103 urc \u00een trenul programat s\u0103 plece peste 7 minute. <\/p>\n\n\n\n

CITE\u015eTE \u015eI:<\/strong> Al doilea tren Alstom Coradia, pentru ruta Bucure\u0219ti-Constan\u021ba, a intrat \u00een teste<\/strong><\/a><\/p>\n\n\n\n

Localizez vagonul, aveam loc \u00eentre trei b\u0103tr\u00e2ni joviali care aveau chef de vorb\u0103 – un pic de conspira\u021bii din prezent, un pic de cum era mai bine \u00eenainte de 89, meniul clasic. Fac o rapid\u0103 inspec\u021bie vizual\u0103, v\u0103d c\u0103 nu-i nicio priz\u0103. \u00cen tren e mai cald ca afar\u0103, peste 30 de grade.<\/p>\n\n\n\n

Am un ventilator portabil la mine, dar momentan stau s\u0103 m\u0103 usuc un pic. Pare c\u0103 lumea e le\u0219inat\u0103 de c\u0103ldur\u0103, cum altfel? Dau o tur\u0103 prin alte vagoane, s\u0103 v\u0103d dac\u0103 pe-acolo o fi mai bine, dac\u0103 or fi prize, dac\u0103 o fi AC. \u00centr-un compartiment z\u0103resc un domn care tocmai pornea un ventilator mai mare dec\u00e2t al meu.\u00a0<\/p>\n\n\n\n

M\u0103 panichez uit\u00e2ndu-m\u0103 la tricoul meu transpirat la doar 15 minute de la urcarea \u00een tren. <\/p>\n\n\n\n

\"Cum
Cum mi-am recuperat banii pe un bilet CFR, dup\u0103 ce am asudat \u00een tren<\/figcaption><\/figure>\n\n\n\n

\u00cemi zic c\u0103 pot s\u0103 mai \u00eendur, dar trenul are deja aproape 20 de minute \u00eent\u00e2rziere LA PLECARE. Cine \u0219tie, poate a\u0219tepta vreo leg\u0103tur\u0103, cum se mai practic\u0103 \u00een \u021bara lui merge \u0219i-a\u0219a. M\u0103 cam g\u00e2ndesc s\u0103 fac cale-ntoars\u0103 \u0219i s\u0103 iau ma\u0219ina l\u0103sat\u0103 \u00een parcare. <\/p>\n\n\n\n

Manualul return\u0103rii banilor pe bilet<\/h2>\n\n\n\n

Ei bine, \u0103sta e momentul optim \u00een care po\u021bi face cerere de renun\u021bare la c\u0103l\u0103torie<\/a> pentru restituirea sumei date pe bilet. <\/p>\n\n\n\n

O po\u021bi face online, fie prin contul t\u0103u pe site-ul https:\/\/bilete.cfrcalatori.ro\/<\/a> (click pe ID-ul biletului, apoi vei g\u0103si un buton pe care scrie \u201eRenun\u021bare la c\u0103l\u0103torie\u201d, fie prin intermediul aplica\u021biei CFR C\u0103l\u0103tori (descarc\u0103 de aici<\/a> pentru Android \u0219i de aici<\/a> pentru iPhone), care \u00ee\u021bi d\u0103 acces la acela\u0219i cont \u0219i la aceea\u0219i interfa\u021b\u0103 de pe bilete.cfrcalatori.ro.<\/p>\n\n\n\n

Condi\u021biile CFR-ului sunt destul de stufoase, dar ce trebuie s\u0103 \u0219tii e c\u0103 ai dreptul s\u0103-\u021bi fie returnat biletul inclusiv pentru \u201e\u00eent\u00e2rzieri ale trenului acumulate \u00een parcurs de 60 de minute sau mai mari (care nu au fost cunoscute la plecare)\u201d. <\/strong><\/p>\n\n\n\n

Timpul este foarte important, adic\u0103 cel mai bine ar fi s\u0103 faci cererea de restituire \u00een momentul \u00een care te-ai dat jos din tren sau cel t\u00e2rziu \u00een ziua respectiv\u0103. Cu siguran\u021b\u0103 nu \u00ee\u021bi va fi aprobat\u0103 cererea dac\u0103 nu respec\u021bi c\u00e2t mai multe dintre regulile de restituire, de pild\u0103, citez din condi\u021biile CFR:<\/p>\n\n\n\n

\u201ep\u00e2n\u0103 cel t\u00e2rziu la o or\u0103 de la sosirea trenului \u00een sta\u021bia din parcurs unde s-a produs evenimentul sau c\u0103l\u0103torul renun\u021b\u0103 la c\u0103l\u0103torie \u2013 pentru situa\u021biile prev\u0103zute mai sus la lit. b), c) \u0219i f).\u201d<\/em><\/p>\n\n\n\n

Eu n-am f\u0103cut cererea de restituire c\u00e2nd m-am dat jos din tren, pentru c\u0103 m-am gr\u0103bit s\u0103 ajung cu ma\u0219ina la Drobeta \u0219i s\u0103 mai recuperez din restan\u021bele de la munc\u0103. <\/p>\n\n\n\n

Am f\u0103cut cererea abia 5 ore mai t\u00e2rziu, pe la 17.00, c\u00e2nd am avut un r\u0103gaz.<\/p>\n\n\n\n

\"\"\/<\/figure>\n\n\n\n

4h45 mi-a luat condusul p\u00e2n\u0103 la Drobeta.<\/h2>\n\n\n\n

Motiv pentru care am primit mail de la CFR, la ora 17:39,  c\u0103 nu mi s-a aprobat cererea, c\u0103 \u201enu se \u00eencadreaz\u0103 \u00een termenii \u0219i condi\u021biile de utilizare\u201d. Le-am cerut detalii, s\u0103-mi zic\u0103 mai multe, c\u0103ci eu v\u0103zusem \u00een condi\u021biile lor ceva cu 60 de minute. <\/p>\n\n\n\n

Mi-au r\u0103spuns, dup\u0103 \u00eenc\u0103 o or\u0103, a\u0219a:<\/p>\n\n\n\n

\"Cum
Cum mi-am recuperat banii pe un bilet CFR, pe baza reglement\u0103rilor companiei<\/figcaption><\/figure>\n\n\n\n

Le-am r\u0103spuns \u0219i eu, c\u0103 acum aveam un pic de timp \u0219i terminasem cu munca:<\/strong><\/p>\n\n\n\n

Buna ziua,<\/em><\/p>\n\n\n\n

Am platit 145 lei ca sa stau 27 de minute in sauna in Gara de Nord, fara aer conditionat, fara prize la clasa I, cand afara erau 39 de grade.<\/em><\/p>\n\n\n\n

Trenul are in continuare 202 minute intarziere la ora redactarii acestui mesaj.<\/em><\/p>\n\n\n\n

Nu inteleg de ce nu imi puteti restitui suma, avand in vedere ca nu am beneficiat de serviciul platit, va rog explicati-mi mai clar.<\/em><\/p>\n\n\n\n

Multumesc<\/em><\/p>\n\n\n\n

Dup\u0103 care le mai trimit \u00eenc\u0103 un mail, de data asta un pic mai sup\u0103rat, \u00een care insist totu\u0219i pentru ultima dat\u0103 s\u0103 v\u0103d dac\u0103 nu se poate face nimic pentru restituirea sumei:<\/p>\n\n\n\n

Am inteles acum,<\/em><\/p>\n\n\n\n

Deci motivul pentru care nu mi se poate restitui suma este ca am facut cererea la 17:05. Pai sa ma scuzati, va rog, ca am fost ocupat cu condusul pana la Drobeta, unde ma bazam pe CFR sa ajung in timp util…<\/em><\/p>\n\n\n\n

Stiti ca la ora respectiva, cea la care am facut plangerea, eram in Drobeta Turnu Severin, spre deosebire de trenul dvs, care inca se chinuie pe traseu, programat sa ajunga initial la 17:09, va ajunge cu cel putin 3h20min intarziere, dar nu-mi veti restitui banii ca am facut cererea prea tarziu?<\/em><\/p>\n\n\n\n

Ma umfla rasul sau lacrimile de tristete, oscilez intre cele doua emotii extreme. <\/em><\/p>\n\n\n\n

Deci chiar nu se poate face nimic, intreb pentru ultima data?<\/em><\/p>\n\n\n\n

C\u0103ci da, trenul care a plecase cu 27 de minute \u00eent\u00e2rziere din Gara de Nord acumulase \u00eentre timp peste 3 ore \u00eent\u00e2rziere – vezi captura de ecran de mai jos.<\/p>\n\n\n\n

\"Peste
Peste 3 ore de \u00eent\u00e2rziere<\/figcaption><\/figure>\n\n\n\n

Primesc, la doar c\u00e2teva minute, un mail sec:<\/p>\n\n\n\n

Stimate client,<\/em><\/p>\n\n\n\n

Mai-ul dvs. a fost redirec\u021bionat c\u0103tre departamentul de specialitate.<\/em><\/p>\n\n\n\n

. <\/p>\n\n\n\n

Uitasem complet de aceast\u0103 cere de restituire, p\u00e2n\u0103 c\u00e2nd, dintr-o dat\u0103, total nea\u0219teptat, dup\u0103 38 de zile, fix pe 23 august, primesc vestea cea mare:<\/p>\n\n\n\n

Stimate client,<\/em><\/p>\n\n\n\n

Cererea de restituire nr. ________ \u00een leg\u0103tur\u0103 cu biletul CFR online num\u0103rul ___________ a fost reanalizat\u0103 \u0219i solu\u021bionat\u0103 cu rezolu\u021bia Acceptat\u0103 f\u0103r\u0103 re\u021bineri de comision. Suma de 142.50 lei va fi virat\u0103 \u00een contul din care a fost achizi\u021bionat biletul online.<\/em><\/p>\n\n\n\n

Cu stima,<\/em><\/p>\n\n\n\n

\u0218i da, suma a fost livrat\u0103 \u00een aceea\u0219i zi \u00een contul meu.<\/p>\n\n\n\n

\"Cum
Cum mi-am recuperat banii pe un bilet CFR, pe baza reglement\u0103rilor companiei. Dovada pl\u0103\u021bii<\/figcaption><\/figure>\n\n\n\n

Concluziile mele dup\u0103 aceast\u0103 p\u0103\u021banie:<\/p>\n\n\n\n

Se poate, dac\u0103 insi\u0219ti, chiar dac\u0103 prime\u0219ti un \u201enu\u201d ini\u021bial. E important s\u0103 ne vocifer\u0103m nemul\u021bumirea – c\u0103 dac\u0103 ne complacem, se complac \u0219i ei. <\/p>\n\n\n\n

Nu-mi dau seama dac\u0103 am avut tratament preferen\u021bial \u00een vreun fel, b\u0103nuiesc c\u0103 nu, dar nu pot exclude aceast\u0103 variant\u0103. Cine \u0219tie, poate m-or fi c\u0103utat pe Google \u0219i or fi g\u0103sit alte editoriale<\/a> \u00een care descriam experien\u021be nepl\u0103cute cu servicii publice, sau poate or fi g\u0103sit post\u0103ri<\/a> mai<\/a> vechi<\/a> de-ale mele \u00een care promovam, pe Facebook, mersul cu trenul \u0219i-au zis s\u0103 nu m\u0103 supere? Sau poate c-or fi g\u0103sit chiar postarea din ziua p\u0103\u021baniei<\/a> \u0219i-au v\u0103zut \u0219i comentariile?<\/p>\n\n\n\n

Sau poate \u0219i-au dat \u0219i ei seama c\u0103 nu am beneficiat de serviciile pl\u0103tite \u0219i c\u0103 nici ei nu le-au livrat la parametri optimi – 200+ minute \u00eent\u00e2rziere e ceva\u2026<\/p>\n\n\n\n

\u00cen fine, conform rapoartelor de activitate ale CFR pe anul 2022<\/a> (pagina 33), trenurile din Rom\u00e2nia au acumulat \u00eent\u00e2rzieri totale de peste 3.000 de zile, adic\u0103 un pic peste 8 ani. Greu de calculat \u00een bani!<\/p>\n\n\n\n

\"\"\/<\/figure>\n\n\n\n
\n\n\n\n

CITE\u015eTE \u015eI:<\/strong> Trenuri pu\u021bine de la CFR, spre mare, \u00een minivacan\u021ba de 1 Mai \u0219i Pa\u0219te. Bucure\u0219tenii, obliga\u021bi s\u0103 apeleze la operatorii priva\u021bi<\/strong><\/a>
<\/p>\n","protected":false},"excerpt":{"rendered":"

Vara asta am ales s\u0103 tot plec din cuptoarele bucure\u0219tene, \u00een c\u0103utare de ni\u0219te r\u0103coare. Una dintre destina\u021bii a fost vestul \u021b\u0103rii – un camping de l\u00e2ng\u0103 Or\u0219ova, la aproape 400 km distan\u021b\u0103 de Capital\u0103. Pentru c\u0103 am ni\u0219te principii la care \u021bin – s\u0103 nu irosesc timpul \u0219i nici carburant aiurea (contribuind astfel la […]<\/p>\n","protected":false},"author":20,"featured_media":97897,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"ngg_post_thumbnail":0,"footnotes":""},"categories":[6994,41,5762,650],"tags":[14949,1941,14947,14948],"ppma_author":[22608],"class_list":["post-97601","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-stiri-2","category-editorial","category-main","category-transport","tag-editorial-transport-feroviar","tag-gara-de-nord","tag-recuperare-bani-cfr-tren-intarziat","tag-trenuri-intarzieri"],"acf":[],"yoast_head":"\nCum mi-am recuperat banii pe un bilet CFR<\/title>\n<meta name=\"description\" content=\"Cum mi-am recuperat banii pe un bilet CFR dup\u0103 ce am fost \u201euitat\u201d \u00een Gara de Nord. 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